Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Cloud Motion Technologies LLC (“Cloud Motion,” “MyDiafa,” “we,” “us,” or “our”) governing your access to and use of mydiafa.com and the MyDiafa hospitality and event-operations services (the “Service”). By creating an account, accepting an invitation, using a guest or host link, or otherwise using the Service, you agree to these Terms and our Privacy Notice.

If you use MyDiafa for an organization, you represent that you have authority to bind that organization, and “you” includes the organization. If you do not agree or do not have that authority, do not use the Service.

An order form, master services agreement, data processing addendum, venue agreement, event contract, or other written agreement may add to these Terms. If there is a conflict, the more specific signed agreement controls for its subject matter.

You must be at least 18 and legally able to enter this agreement. You must provide accurate information, protect your credentials and event links, use only accounts and organizations you are authorized to access, and promptly tell us about suspected unauthorized access.

Authentication through email, Google OAuth, or enterprise SSO identifies a principal; it does not automatically grant organization membership, event authority, purchasing authority, or permission to view another person's information. Organization administrators control memberships and role grants, and you are responsible for actions taken through your account unless you promptly report compromise.

MyDiafa helps hosts, venues, guests, vendors, and authorized teams plan and fulfill hospitality experiences. Features may include inquiries, proposals, event plans, inventory and availability, guest links, dietary and accessibility care, communications, documents, signatures, payments, reconciliation, operational tasks, reporting, and integrations.

Some features are previews, optional modules, tenant-specific configurations, or dependent on a third-party provider. A feature shown in documentation, a demonstration, or a roadmap is not guaranteed to be available in your account. Provider acceptance, a queued request, an estimate, and a confirmed business outcome are different facts. The Service will identify status where that distinction matters.

MyDiafa may use artificial intelligence and large language models, including Habibi, to personalize the experience and help retrieve information, organize requests, classify or extract content, translate, summarize, draft communications, recommend next steps, and route work. We may use approved third-party model and tool providers to deliver these features.

AI output is generated from patterns and can be inaccurate, incomplete, outdated, or unsuitable. You must review output before relying on or sending it, especially for contracts, pricing, payments, food allergies, accessibility, safety, staffing, legal or tax issues, and other consequential matters. AI output is not professional advice and does not change an approved event plan or binding agreement unless an authorized person completes the required action.

You may not use AI features to make unlawful or discriminatory decisions, infer protected or sensitive traits, submit information you are not authorized to process, create deceptive content, bypass human approvals, or automate harmful conduct. Do not put passwords, provider secrets, raw card data, online-banking credentials, or unnecessary highly sensitive information into a prompt. Where the Service offers a human or non-AI path, you may choose it.

You and your organization retain ownership of information, content, and materials you submit to the Service (“Customer Data”). You grant Cloud Motion a worldwide, non-exclusive, limited license to host, copy, transmit, display, transform, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service; comply with your authorized instructions; and meet legal obligations.

You represent that you have the rights, notices, consents, and authority needed to submit Customer Data and allow the processing described in these Terms and the Privacy Notice. This includes guest, employee, vendor, dietary, accessibility, communication, recording, financial, and connected-account information. You are responsible for your organization's configuration, users, retention instructions, event communications, and lawful basis for its use of Customer Data.

Do not submit unlawful content, malicious code, content that infringes another person's rights, or sensitive information unrelated to an authorized hospitality purpose. Cloud Motion may remove or restrict content when reasonably necessary to protect people, the Service, or legal compliance.

The Service may interoperate with third parties such as Cloudflare, Supabase, Postmark, Google OAuth and Google Maps Platform, KaizenIS identity and Voice Engine services, enterprise identity providers, Stripe, Plaid, AI/model providers, communications providers, accounting systems, calendar providers, document services, and other organization-selected tools. Active providers vary by account and feature.

Your use of a connected service may also be governed by that provider's terms and privacy notice. You authorize MyDiafa and the provider to exchange the information needed to perform the connection you request. We are not responsible for a third party's independent service, content, availability, security, or decisions, but we remain responsible for our own obligations and for selecting and managing providers as required by applicable law and our agreements.

Google Maps content and features are subject to Google's applicable Terms of Service and Privacy Policy. Google OAuth is used for the scopes presented during consent. You may revoke a connection, but doing so may disable the related feature.

Fees, subscription entitlements, included users, usage limits, billing periods, taxes, and payment terms are described in the applicable checkout, order form, event agreement, or pricing notice. You authorize the applicable provider to charge the selected payment method and agree to pay valid charges when due. Except where law or a specific agreement says otherwise, fees are non-refundable.

Stripe or another provider may process card, wallet, terminal, refund, and dispute activity. Plaid or another provider may connect a bank account or provide authorized financial data. Cloud Motion is not a bank, money transmitter, financial adviser, escrow agent, or accounting firm merely because the Service displays transaction information or connects to those providers. Provider status can be delayed or reversed; final settlement and the authoritative account record control.

You may not use financial features for unlawful transactions, evade sanctions or identity requirements, misrepresent authority, or submit someone else's account without permission. Additional provider disclosures and authorizations may be presented when a financial feature is enabled.

You authorize MyDiafa to send service, security, account, transaction, and active-event communications to the contact points you provide. Operational messages are separate from marketing. You may opt out of marketing, but not essential service or event communications while the relevant account or event remains active.

If an AI voice, call recording, or transcription feature is enabled, the Service will present the configured disclosure and consent path. You must not record, transcribe, or monitor another person through MyDiafa without the notices and consent required by law. A person who declines an optional recording or AI interaction should be offered the configured human, callback, or manual alternative.

You may not use the Service to:

• violate law, another person's rights, or an applicable venue, event, payment, identity, or provider agreement;
• harass, discriminate, defraud, deceive, impersonate, exploit, or cause physical, financial, reputational, or privacy harm;
• gain unauthorized access, cross organization boundaries, probe or disrupt systems, introduce malware, defeat security or rate limits, or expose credentials;
• scrape, resell, sublicense, reverse engineer, or build a competing dataset or service except where applicable law expressly permits it;
• send spam or marketing without required consent, or upload content you do not have the right to use; or
• use automation or AI to avoid authority checks, human approvals, consent, safety controls, payment controls, or provider restrictions.

We may investigate suspected misuse and suspend or limit access when reasonably necessary to protect the Service, users, third parties, or legal compliance.

Cloud Motion and its licensors own the Service, software, design, documentation, trademarks, models, workflows, and related intellectual property, excluding Customer Data and third-party materials. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended business or personal hospitality purpose.

If you provide ideas or feedback, you grant Cloud Motion a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as the source without permission.

Each party will use the other party's confidential information only to perform or receive the Service and will protect it with reasonable care. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose confidential information when legally required after providing notice where permitted.

Our Privacy Notice explains personal-information practices. Organization customers may request a data processing addendum where appropriate. You are responsible for appropriate user access, endpoint security, internal policies, and promptly removing people who no longer require access.

We work to keep MyDiafa reliable, but the Service may be unavailable because of maintenance, provider failure, security response, network conditions, force majeure, or other events. We may change or discontinue features, provided that we will use commercially reasonable efforts to avoid materially reducing a paid core service during a current subscription term without notice or a reasonable transition path.

Preview, beta, experimental, and evaluation features may change or stop at any time and are provided without a service-level commitment. Never rely on a beta feature as the sole record for a safety, payment, contract, or day-of operational obligation.

You may stop using the Service at any time. Paid subscriptions and organization agreements follow their stated cancellation and renewal terms. We may suspend or terminate access for material breach, nonpayment, security risk, unlawful use, provider restriction, or harm to the Service or others. Where practical, we will provide notice and an opportunity to cure.

After termination, your right to use the Service ends. We will handle Customer Data according to the applicable agreement, configured retention, the Privacy Notice, and law. Provisions that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits, indemnity, and dispute terms—will survive.

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Cloud Motion disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service, AI output, provider data, availability result, estimate, recommendation, translation, map, or communication will be uninterrupted, error-free, complete, or suitable for every purpose. Nothing in the Service replaces your responsibility to review event terms, safety and allergy information, accessibility requirements, legal obligations, financial records, and day-of operational facts.

Some jurisdictions do not allow certain disclaimers, so some of these terms may not apply to you.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from these Terms or the Service, even if advised that they are possible.

Except for amounts you owe, misuse of the other party's intellectual property or confidential information, indemnity obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party's total aggregate liability arising from these Terms will not exceed the fees paid or payable to Cloud Motion for the affected Service during the 12 months before the event giving rise to the claim, or $100 if no fees were paid.

These limits allocate risk between the parties and apply to all theories of liability. Some jurisdictions do not allow some liability limitations, so they apply only to the extent permitted by law.

To the extent permitted by law, you will defend and indemnify Cloud Motion and its affiliates, officers, employees, and agents from third-party claims, losses, and reasonable costs arising from your Customer Data, your unlawful or unauthorized use of the Service, your breach of these Terms, or your violation of another person's rights. Cloud Motion will promptly notify you and reasonably cooperate, and you may not settle a claim in a way that admits fault by or imposes obligations on Cloud Motion without written consent.

The governing law and dispute forum stated in an applicable order form, master services agreement, or event agreement control. If no signed agreement specifies them, applicable law and the courts with jurisdiction over Cloud Motion's principal place of business will govern, subject to mandatory consumer-protection rights. Before filing a claim, the parties will make a good-faith effort for 30 days to resolve it informally.

You may not assign these Terms without our consent, except in connection with a permitted business transfer. We may assign them as part of a merger, reorganization, financing, or sale of the Service or business. These Terms do not create a partnership, agency, employment, fiduciary, or joint-venture relationship. If a provision is unenforceable, it will be modified to the minimum extent needed and the rest will remain effective. Failure to enforce a provision is not a waiver. Electronic notices and signatures may be used where lawful.

We may update these Terms to reflect changes in the Service, providers, risk, or law. We will post the updated Terms with a new effective date and provide additional notice when required. Material changes will apply prospectively unless law requires otherwise. Continued use after the effective date means you accept the updated Terms.

Questions about these Terms may be sent to hello@mydiafa.com or through the MyDiafa contact page.

Cloud Motion Technologies LLC
Operator of MyDiafa
mydiafa.com